Active Vacay's Terms + Conditions + Policies

Payment Policy: In order to reserve a spot on a specific Active Vacay Retreat, a non-refundable booking fee of $500 is required at the time of booking. The full payment (the balance) must be paid within 60 days of the retreat start date, otherwise the booking will be cancelled and the $500 booking fee forfeited. Prices are based per person, twin share (share with another retreat guest or bring a friend/partner) or for private rooms where specific. Prices DO NOT include flights. All retreat guests must have adequate travel insurance to cover all activities listed. All retreats are strictly for ages 18 and over. Cancellation Policy Definitions: “Cancellation” is defined as not attending your scheduled retreat, including postponing or rescheduling. “You” refers to the guest booking an Active Vacay retreat. “We” refers to Active Vacay. It is your responsibility to read and understand our cancellation policy before making a reservation. Booking Cancellation Policy: Depending on when you cancel your reservation cancellation fees may apply. If you cancel your booking more than 60 days before your retreat start date, you will be refunded the full retreat amount (minus your $500 booking fee). If you cancel your booking less than 60 days before your retreat start date, you will forfeit your entire payment. Under exceptional circumstances, some guests may be allowed to transfer their non-refundable $500 deposit towards future credit - to use at the next available retreat. Guests will only have the one-time opportunity to redeem their future credit at the next available retreat. The decision to award future credit is at the sole discretion of Active Vacay. We do not offer credit for arriving late or leaving early. Covid Policy: In light of COVID-19 around the world, Active Vacay is committed to delivering a COVID-safe plan to ensure your health and safety remain our number one priority. When you go on holiday, we know you want to relax! So, to help with that, we have implemented a number of measures to ensure we reduce risk and give all guests and staff peace-of-mind. Active Vacay is run in accordance with the latest Queensland Government guidelines and COVID safe practices. Right of Refusal: Active Vacay maintains the right to process or refuse service to any person/s, at any time at our sole discretion. Active Vacay Cancellation Policy: If Active Vacay must cancel or change a scheduled retreat date for any reason whatsoever, you will be entitled to: transfer your full retreat payment to another retreat. alternatively, request a refund of your applicable payment Active Vacay is not liable for any of your expenses incurred in preparation for any cancelled retreats such as other accommodation, airline tickets, loss of work, and/or other costs associated with preparing for your trip. Travel Insurance: It is your responsibility to organise suitable travel and health insurance. And although we strongly encourage you to do so, you acknowledge that Active Vacay cannot be held liable under any circumstances if you fail to arrange suitable personal insurance coverage. Third Parties Active Vacay hold no liability for the actions or omissions of third parties or independent contractors, including in the event that they modify the nature of a service on a retreat as compared with the advertised nature of the service. General Waiver You acknowledge that during a retreat you participate voluntarily in any and all activities arranged by Active Vacay and/or the retreat organisers, and to the maximum extent possible at law, you surrender your right to any cause of action against Active Vacay that you have or may have had arising from any loss or damage to person or property that occurs during a retreat. Personal Security Our Commitment To You - Active Vacay is committed to providing a secure and safe environment for all out travellers regardless of their gender, sexuality, ethnicity or religious beliefs. We train our team to live by these values and represent them in their behaviour. Travel is all about positive life experiences and we have a zero-tolerance policy on bullying or harassment being directed at any of our travellers and/or our team members. If you’re ever made to feel uncomfortable or intimidated by anyone’s behaviour during your trip, the first step is to talk to your Retreat Host. Also, if you witness any behaviour that you feel is unacceptable then your Retreat Host is your first port of call. Active Vacay has a Zero Tolerance Policy to the following acts and reserves the right to terminate your trip on the grounds of the following behaviour: Drugs: Possession and use of recreational drugs and illegal substances is strictly prohibited and will result in the immediate removal of the travellers - no exceptions, ever. Alcohol: Excess alcohol consumption that puts travellers and crew at risk is grounds for removal from the trip. Drink responsibly and look after yourself. Abusive behaviour: Under no circumstances will physical violence of any type be tolerated on our trips or within any Active Vacay facility. Verbal abuse: Active Vacay will not tolerate travellers that use abusive language or make gestures that could be disrespectful or threatening. Inappropriate conduct that affects those around you, whether a fellow traveller, Active Vacay representative or business partner is unacceptable. Consequences Any threats to safety, well-being or inappropriate behaviour may lead to the immediate termination of a traveller’s trip. Travellers removed from a trip for failure to comply to the Active Vacay Code of Conduct are responsible for repatriation and related costs and have no claims against Active Vacay. Photo / Video Release Form You hereby grant to Active Vacay absolute and irrevocable rights and unrestricted permission to use photographic portraits / images / videos in which you feature that are taken during the course of the retreat to use / republish / copyright, etc. for commercial use in association with Active Vacay’s business. You hereby release and discharge Active Vacay from any and all claims and demands arising out of or in connection with the use of the photographs and video footage, including without limitation any and all claims for liberl or invasion of privacy. By booking into a retreat you agree to all policies above. For any questions or queries, please email us at [email protected] ACTIVE VACAY'S GENERAL TERMS + CONDITIONS Website Use These terms and conditions govern your use of this website. By using this website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website. This website uses cookies. By using this website and agreeing to these terms and conditions, you consent to Active Vacay’s use of cookies in accordance with the terms of Active Vacay’s privacy and security policy. License To Use Website Unless otherwise stated, Active Vacay and/or its licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved. You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions You Must Not: Republish material from this website (including republication on another website); Sell, rent or sub-license material from the website; Show any material from the website in public; Reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose; Edit or otherwise modify any material on the website; or Redistribute material from this website except for content specifically and expressly made available for redistribution. Where content is specifically made available for redistribution, it may only be redistributed. Acceptable Use You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software. You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without Active Vacay’s express written consent. You must not use this website to transmit or send unsolicited commercial communications. You must not use this website for any purpose related to marketing without Active Vacay’s express written consent. Restricted Access Access to certain areas of this website is restricted. Active Vacay reserves the right to restrict access to areas of this website, or indeed this entire website, at Active Vacay’s discretion. If Active Vacay provides you with a user ID and password to enable you to access restricted areas of this website or other content or services, you must ensure that the user ID and password are kept confidential. Active Vacay may disable your user ID and password in Active Vacay’s sole discretion without notice or explanation. User Content In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website, for whatever purpose. You grant to Active Vacay a worldwide, irrevocable, non - exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to Active Vacay the right to sub-license these rights, and the right to bring an action for infringement of these rights. Your user content must not be illegal or unlawful, must not infringe any third party’s legal rights, and must not be capable of giving rise to legal action whether against you or Active Vacay or a third party (in each case under any applicable law). You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint. Active Vacay reserves the right to edit or remove any material submitted to this website, or stored on Active Vacay’s servers, or hosted or published upon this website. Notwithstanding Active Vacay’s rights under these terms and conditions in relation to user content, Active Vacay does not undertake to monitor the submission of such content to, or the publication of such content on this website. No Warranties This website is provided “as is” without any representations or warranties, express or implied. Active Vacay makes no representations or warranties in relation to this website or the information and materials provided on this website. Without prejudice to the generality of the foregoing paragraph, Active Vacay does not warrant that: this website will be constantly available, or available at all; or the information on this website is complete, true, accurate or non-misleading. Nothing on this website constitutes, or is meant to constitute, advice of any kind. If you require advice in relation to any matter you should consult an appropriate professional. Limitations of Liability Active Vacay will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website: to the extent that the website is provided free-of-charge, for any direct loss; for any indirect, special or consequential loss; or for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data. These limitations of liability apply even if Active Vacay has been expressly advised of the potential loss. Exceptions Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit Active Vacay’s liability in respect of any: death or personal injury caused by Active Vacat’s negligence; fraud or fraudulent misrepresentation on the part of Active Vacay; or matter which it would be illegal or unlawful for Active Vacay to exclude or limit, or to attempt or purport to exclude or limit, its liability. Reasonableness By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable. If you do not think they are reasonable, you must not use this website. ACTIVE VACAY'S PRIVACY POLICY Thank you for visiting our website. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used. Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other websites, please review the privacy policies posted at those sites. Collection of Information We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfil your specific request. This information is only used to fulfil your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists. Cookie/Tracking Technology The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customise the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties. Distribution of Information We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorised transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes. Commitment to Data Security Your personally identifiable information is kept secure. Only authorised employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site will allow you to opt out of further mailings. Privacy Contact Information If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below: By email: [email protected] We reserve the right to make changes to this policy. Any changes to this policy will be posted.